Volunteer recruitment is now open for Aware’s Support Line service currently supported Mon.- Sun. 10am to 10pm.
The Support Line is available nationwide via free phone 1800 80 4848 however volunteers support on location from the Dublin office. To volunteer with this service it’s necessary that you live within commuting distance of Dublin city centre.
To read more about what’s involved when you volunteer for the Support Line view our document Support Line Volunteer Role.
If you wish to apply to volunteer with this service please note that attendance at all 5 training days outlined below is mandatory:
- Saturday September 3rd 9am – 5pm.
- Saturday September 10th 9am – 5pm.
- Saturday September 17th 9am – 5pm.
- Monday September 19th 6.30 – 9pm
- Monday October 24th 6.30 – 9pm
“ Volunteering has been one of the most rewarding, educating and at times,challenging experiences. I found the training really prepared me well but I can still remember the element of fear when it came to taking my first ‘real call’. There are in-depth guidelines around communication and language but it does take a while before you become comfortable with your own style of communication.
I would say to anyone starting off, be mindful of when and why you are signing up. Apart from the obvious and necessary things such as reliability, punctuality, etc. when you start your shift it’s no longer about you or the bad day you have. It’s a ll about the caller. Yes, it can be upsetting, challenging, demanding and more but you get to work with a really nice bunch of caring individuals who will also have time to listen to you when you need to off load a bit after a difficult call. While it is different for everyone, you really get a lot back in return.
When you are on the line you have to give it all your time and attention but when you end your shift, you leave it behind. When I do have a very difficult call I tell myself that I am not responsible for the upset but am trying to help the person to find solutions or to just be with them (albeit it’s sometimes for a very short period) to listen and show I care. It can be quite a humbling experience.”
– Support Line Volunteer