The Aware Support Line service is a free service and is available to anyone, over the age of 18 years, who is seeking support and information about issues relating to their own mood or the mood of a friend or family member, or who experiences depression or bipolar disorder.
If you are under 18 years of age, please contact childline for support on 1800 66 66 66.
Freephone 1800 80 48 48
Available Monday - Sunday
10am to 10pm
Support line volunteers receive initial and on-going training from Aware. They can help you to identify helpful options and actions which are available to you at the time of the call. Our volunteers are not counsellors or therapists.
The calls are confidential within normal limits. The Support Line can be quite busy at times, so if you’re trying to get through, please bear with us.
Calls to the Support Line are free of charge.
More about Support Line:
- Our aim is to provide you with telephone support and information about issues relating to depression, bipolar disorder and other mood related conditions.
- We will actively listen to your concerns, questions and reasons for calling.
- We will explore and identify, with you, the most appropriate options for you at this time.
- We will also inform you about appropriate, alternative services available within Aware and externally.
- The length of calls can vary but on average calls are about 15- 20 minutes.
This is my first time to ring, what should I expect?
When you ring the Aware Support Line you will hear a recorded message and you will then be put through to the next available volunteer. Our volunteers are here to listen and support you, they understand that it may have been difficult for you to pick up the phone and will give you time.
Will the volunteer ask me any questions?
Our volunteers will talk with you about what brought you to call the Aware Support Line today. In order to proactively help you, they may ask you some questions to better understand what is going on for you and to explore helpful options that may be available to you. We won’t ask you to go into detail about what has happened in the past: we focus on the present, acknowledging your thoughts and feelings and on identifying helpful actions.
Can a helpline volunteer ring me back?
Volunteers do not have the facility to ring callers.
I live outside Ireland, can I ring the Aware Support Line?
If you are living outside Ireland and wish to access the Aware Support Line, please call +353 1 676 6166.
What other Support Lines might be able to help me?
Samaritans 116 123
Pieta House 24/7 Suicide Helpline 1800 247 247
Teenline 1800 833 634
Childline 1800 666 666
Dublin Rape Crisis Centre 1800 77 88 88