Resources

Privacy Policy

Last Updated: 11 June 2021

Introduction

At Aware, we take your privacy seriously. It is important that you know exactly what we do with personal information that you and others provide to us, why we gather it and what it means to you. We want you to feel safe using this site and we comply fully with our obligations under the General Data Protection Regulation (GDPR). Given the nature of the site, we’ve tried to let you choose how open, or confidential, you want to be.

This Privacy Policy explains how we treat the personal data you provide while visiting the Aware.ie site. By using the site, you are accepting the terms of this policy; if you are not happy with these terms, you should not use this website. The policy covers pages on the Aware.ie domain only. While we try our best to only provide links to useful, high-quality sites, Aware is not responsible for the content or the privacy policies of external websites.

What information does Aware collect?

The information we may collect as you use Aware.ie falls into two categories:

Personal Data
This is information that identifies you or can be used to identify or contact you. This may include your name, address, email address, location, age, gender, IP address and telephone number. This information is only collected if you voluntarily submit it to us, e.g. make a donation, register for our online fundraising or support services, an Aware programme or sign up for an Aware event.

Non-Personal Data
Like most websites, we gather general, non-personal information on our visitors for statistical purposes. This cannot be used to identify or contact you. This might include your IP address, the browser you use and similar anonymous data.

How is this information used?

Personal data you submit on Aware.ie will only be used to contact you where necessary, e.g. to reply to a message you submit, to send you any information or notifications you ask for, to acknowledge a donation, etc. Any personal data communicated via our online, email and phone support services is confidential within normal limits.

Your email address, for example, will not be used to send you our email newsletter unless you specifically sign up to receive it. Aware.ie does not carry any third-party advertising so your data is not being used for commercial targeting.

We also use visitor information to get a better understanding of how people use the website, e.g. which pages are most popular, which links people find most useful, etc. This helps us to improve the site and provide better information and support for those who use it.

Does Aware share this information with others?

Aware will never sell any personal data you submit to us to a third party.

Non-personal information may occasionally be used to compile statistics that may be shared with others, e.g. the number of visitors to the site, etc.

Some areas of the site, such as the email newsletter or sections involving online payment, depend on applications or software built by trustworthy, reputable third parties. These third parties are bound by similar privacy and data protection requirements as Aware. For more information, see the Aware.ie Terms of Service.

Personal data will only be released to external sources in order to comply with applicable laws, summonses, search warrants, court or regulatory orders, or other statutory requirements.

Security

Personal data submitted to Aware.ie is held on secure servers hosted by Nexcess. While no data transmission over the internet can ever be guaranteed to be 100% secure, we will take all reasonable steps (technically and organisationally) to protect your information. We will also work only with third parties with clear and suitable privacy and data protection policies of their own. See the Terms & Conditions for more information on these third parties. Where you are directed to a third party site, please read their terms of service before submitting your details.

Do I need to do anything?

No. You only need to contact us to:

  • access your information and receive copies of your information;
  • have inaccurate/incomplete information corrected and updated;
  • object to particular use of your personal data for our legitimate business interests or direct marketing purposes;
  • in certain circumstances, have your information deleted or our use of your data restricted;
  • in certain circumstances, a right not to be subject to solely automated decisions and where we make such automated decisions, a right to have a person review the decision;
  • exercise the right to data portability (i.e. obtain a transferable copy of your information we hold to transfer to another provider)*; and
  • to withdraw consent at any time where processing is based on consent.

As per your enhanced rights under GDPR, requests of this type will be handled without undue delay. To make a request, please contact us.

Changes to this Privacy Policy

From time to time, this policy may be updated to take account of new services offered on Aware.ie or new procedures, or to amend its wording/spelling. Updates take effect as they are posted here and the date of the most recent changes should at all times be displayed on this page.

Remember too that the Terms & Conditions page contains specific details on the various services offered on the site.

Confidentiality Statement

Throughout the support service pages on our website you will come across the term ‘confidential within normal limits’. Confidentiality is very important to Aware and those availing of our services. Information provided by service users is kept confidential, except in specific circumstances where there is a risk to self or other. Risk occurs when an individual expresses a statement or statements of risk i.e. of intent to die by suicide or to cause harm to another person.

Risk arises when:

  • A person has immediate plans to die by suicide.
  • A person has immediate plans to harm others.
  • There is information that a child is at risk of, or has in the past been subjected to, harm/abuse/neglect.

Aware Confidentiality and Risk Management Policy

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