Support Services

Support Mail

Our Support Mail service is available to anyone (aged 18+) seeking support, resources and information about their own mood, the mood of a friend or family member, or who experiences depression or bipolar disorder. This is an encrypted email service to ensure the privacy and anonymity of our users.

This email should only be used for support only, general queries to Aware can be sent to

Support for individuals & loved ones concerned about their mood.
Please refrain from using emojis/smileys in your messages otherwise this may block your email from being received by our system.

Our Support Mail Volunteers  will help you to identify helpful options and actions available to you at the time of your mail. They may also suggest appropriate alternative services within Aware and externally.

When you email the Aware Support Mail service, your name and email address are not visible to the Volunteer as the service is encrypted. However, if you click ‘reply’ to the first Aware email response, your email address will appear in the mail history. Your emails are confidential within normal limits.

Our Volunteers receive initial and ongoing training from Aware. They are not trained counsellors or therapists and will not give you medical advice.

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