The Aware Support Mail service is available to anyone, over the age of 18 years, who is seeking support and information about issues relating to their own mood or the mood of a friend or family member, or who experiences depression or bipolar disorder.
This email should only be used for support only, general queries to Aware can be sent to firstname.lastname@example.org.
If you are under 18 years of age, please contact childline for support.
Response with 24 hours
When you email the Aware Support Mail service, your name and email address is not visible to the volunteer. The service is encrypted. However, if you click ‘reply’ to the first aware email response, your email address will appear in the mail history. Your emails are confidential within normal limits.
Support Mail volunteers receive initial and ongoing training from Aware, and will help you to identify helpful options and actions available to you at the time of your mail. They may also suggest appropriate alternative services within Aware and externally. They are not trained counsellors or therapists and will not give you medical advice.