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Support Mail Volunteers

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Aware volunteers share their experience

To volunteer on Aware's Support Mail, you must be:

  • Over 25 years of age
  • Available for three hours once a week
  • Available to make a commitment of 18 months
  • Fluent at written and spoken English
  • Comfortable using email and have a reliable internet connection

Support Mail Volunteers offer a space where people can share their concerns and offer helpful options available to them through an email.

It is essential before you apply that you follow these steps:

  1. Inform yourself about Aware and its services, particularly Support Mail
  2. Read through the support mail volunteer role description
  3. Read Aware’s Volunteer Statement of Commitment and consider it carefully
  4. Only apply for your preferred service.  If appropriate, you will be recommended to a different service opportunity during the recruitment process.
  5. We encourage applications from people of all backgrounds and cultures. Read Aware’s equality and diversity policy.
  6. Volunteers are a valuable and vital resource without which Aware could not provide its services. Read Aware’s volunteer policy.

Thank you for your interest in volunteering.

We are not currently seeking Support Mail volunteers.

Click below to leave your email address, and Aware will get in touch the next time recruitment opens.

Express Interest

Aware is proud to have achieved the
Investing in Volunteers Award.

Volunteering at Aware

Things to consider when applying to volunteer for Aware

In the interests of your self care and acknowledging the commitment required for this role please check through this list and consider your availability to commit to the volunteering role before applying.

  • Have you got time to fulfil your commitment to this role?
  • Do you find that you carry others’ concerns with you?
  • Do you volunteer in a similar role with another organisation?
  • Have you recently come through a trauma or bereavement?

Questions that applicants can expect to be asked during phone interviews

  • What do you know about Aware?
  • Can you tell me about the services Aware provides?
  • What is your understanding of depression and bipolar disorder?
  • Are you free to commit to a minimum of 18 months following training?
  • Why do you think your commitment is important to the people who use our services?

"The training I received gave me a new found confidence to become a volunteer in the support mail service. While always challenging I never regret the decision. It has helped me to make me so conscious of my own wellbeing and apart from the rewarding feeling of being able to make a difference, however small, it has also enabled me to give meaningful support to some friends and relatives who I was not previously aware were experiencing similar challenges.”

Roger, Support Mail Volunteer

If you’re interested in volunteering and have any additional queries, please contact Emma


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